20 Nov 2017 | Digital editions, magazines, websites, e-zines, handbooks and contract publishing for the leisure industry

Leisure Management issue 1, 2016 is now out!

Blogs:

Leisure Management bloggers:

Liz Terry
CEO,
Leisure Media

Kate Cracknell
editor-at-large,
Health Club Management

Eva McDiarmid
Chief Executive,
ASVA

Kurt Janson
Policy Director,
Tourism Alliance

Ufi Ibrahim
Chief Executive,
British Hospitality Association

Philippe Rossiter
Chief Executive,
Institute of Hospitality

Aleatha Ezra
Director of park member development,
World Waterpark Association

Gareth Edwards
Director of Education,
Springboard

Jennifer Fields
Communications Coordinator,
Association of Zoos and Aquariums

John Goodbody
Sports Journalist

Peter Ducker
Chief executive,
Institute of Hospitality

Sam Coulstock
Customer Relationship Director,
Springboard

Katie Barnes
Managing Editor,
Spa Business

Edwina Hart
Minister for Business,
Welsh Assembly Government

Tim Lewthwaite
Publications manager,
Association of Zoos and Aquariums

Maria Zolotonosa
Project Manager,
Ecsite

Linda Cendes
Program Assistant, Comms,
AZA

Julie Becker
Communications and Events Manager,
Ecsite

Michel Buchel
President of Ecsite and CEO of NEMO, Amsetrdan,
NEMO

Antonio Gomes Da Costa
Co-ordinator of PLACES,
Ecsite

Jean-Guy de Gabriac
Founder/ CEO,
Tip Touch Academie

Leah De Silva
Business development director,
Springboard

Jean-Baptiste Desbois
Director General,
Cité de l'espace

Hans Gubbels
Director,
Continium Discovery Center, NL

Adrian Mahon
Chair,
BALPPA

Chris Marriott
Capita Symonds

Valentina Montalto
EU consultant,
KEA European Affairs

Malcolm Roughead
Chief Executive,
VisitScotland

Dee Smith
Head of Programmes,
Springboard

Andrew Wade
Partner,
Lawrence Graham LLP

by Philippe Rossiter
Chief Executive, Institute of Hospitality

The end of an era!

by Philippe Rossiter

Sadly, this will be my final column for Leisure Opportunities in my capacity as chief executive of the Institute of Hospitality (IOH), as I am standing down after 10 years in post. [more...]

Physician heal thyself

by Philippe Rossiter

It's commonplace for managers to bemoan the lack of skills among their workforce and how 'they' should do something about the problem. Quite often, the problem is far closer to home, and it would do many managers no harm to look into the mirror and ask themselves whether they are doing all they should to maintain their own professional development. [more...]

Why work in hospitality?

by Philippe Rossiter

The lack of status and poor image of hospitality amongst many parents, teachers and careers advisors have been a feature of the indus- try in the UK for many years. In part this stems from the biased view indoctrinated into children from a very young age that academic careers are better than vocational careers. Yet although deep-seated, this attitude is now being shifted due to the current economic conditions. [more...]

Fighting the opportunistic fraudsters

by Philippe Rossiter

In the euphoria of the UK's great sporting summer, the police are warning the hospitality industry to be aware of an increase in crimes such as pick-pocketing and internet fraud. With so many events taking place over the period, along with the school holidays, we are likely to see higher than normal crime levels, with criminals attracted by the rich pickings available. [more...]

Is honesty always the best policy?

by Philippe Rossiter

Given the headlines which now appear on an almost daily basis, one might think that honesty in business, especially for those involved in financial services, is a quaint notion which harks back to a bygone era. [more...]

Come to the Games. If you can...

by Philippe Rossiter

As the UK prepares to host the world's greatest sporting event, how accessible are we as an industry? How easy will it be for people to get around the various sites? [more...]

Good people = good customers

by Philippe Rossiter

Research from The Mind Gym has found a disturbing disparity between the perception of restaurant staff of the service they provided, and their customers' opinion: "80 per cent of employees described their delivery of customer service as 'superior', but only 8 per cent of their customers agreed!" [more...]

How to influence people and win

by Philippe Rossiter

Recent research by the Chartered Management Institute has highlighted the strong links between organisational performance and management capability. According to the research, 80 per cent of managers from high performing organisations rated their manager as effective, compared with less than 40 per cent in those performing at a lower level. [more...]

Hospitality offers a world of opportunity

by Philippe Rossiter

A report by McKinsey has claimed that, by 2025, nine of the top 10 cities generating the fastest GDP growth globally will be in China. The OECD also predicted that, by 2030, 59 per cent of international middle-class spending will come from Asia Pacific, with 41 per cent from India and China alone. [more...]

Is the world really our oyster?

by Philippe Rossiter

The world economy is undergoing major changes with far-reaching consequences for both tourism and hospitality. While none of the BRIC – Brazil, Russia, India and China – countries currently feature in the UK's top ten inbound provider countries, their visitor numbers are increasing steadily. [more...]

Getting a larger slice of the pie

by Philippe Rossiter

The 18th century philosopher Jean-Jacques Rousseau said that when parties collaborate, the overall size of the pie expands so as to ensure each party receives more than if they had acted alone. Using a hunting analogy, he posited that four hunters individually could only each bag a rabbit, whereas by working together they could bring down a deer. [more...]

Eat, drink ... and avoid the obesity trap

by Philippe Rossiter

With Christmas almost upon us, we are bombarded by advertisements encouraging us to 'eat, drink and be merry'. At the same time, many families (well, at least the hard-pressed mothers!) will be planning meals for the festive season, while also seeking out additional 'treats' we seem to long for at this time of the year. [more...]

Now is the winter of discontent ... or is it?

by Philippe Rossiter

According to a recent survey by the Forum for Private Business, it would appear that more and more business owners are seeking innovative ways in which to combat rising energy costs. [more...]

Come on in, the industry is waiting!

by Philippe Rossiter

October 2011's Office of National Statistics (ONS) report on employment shows the number of people in work aged 16 and over fell by 178,000 for the quarter, and by 47,000 for the year to just more than 29 million. [more...]

Are you open for business?

by Philippe Rossiter

A recent document called At Your Service - prepared by VisitEngland - has found that hotels, restaurants and pubs are missing out on an estimated £2bn market opportunity. [more...]

Supporting you professionally

by Philippe Rossiter

When it comes to challenges, hospitality is subject to a myriad of forces, and is often the victim of the fickle fortune of fate. Whether it be natural disaster; war and political unrest; terrorism; climate change; or more straightforward influences such as downturns and labour shortages, the industry faces a bewildering array of potentially negative impacts. [more...]

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